Customer Service Offerings:
Rapid Deployment (RD) Packages
Structured around the EPK Advantage Suite, we offer rapid deployment packages, enabling customers to quickly realize the benefits from their product investment. Packages comprising of professional services and training enable a project team to rapidly ramp up skills, brand their solution and configure the product to meet their users' needs.
Industry Specific Packages
Structured around the EPK Advantage Suite and leveraging our industry expertise, we offer service packages that apply the best practices we see within a specific vertical to provide common changes, configurations and reports. These packages allow a customer to leverage our experiences and those from their industry to rapidly deploy a solution for their environment.
Additionally EPK Training provides a flexible set of services that may be tailored to meet a customer's needs these include:
When the solution implementation requires changes beyond the standard package, our services group will work with each customer to understand their unique business needs and challenges and develop a plan that leverages the available resources within the customer's organization. As always our goal is to minimize project risk and maximize business benefit.
The sooner our customers know how to effectively use EPK Training Solutions productivity applications, the sooner they see a return on its investment. We offer a full range of hands-on education services, on-site and remote, designed to get everyone, both inside their company and across the extended enterprise - up and running quickly.
We offer comprehensive-hosting services that allow all organizations large or small to successfully deploy EPK Training Solutions applications with minimal IT infrastructure and resources. Through our “On Demand” SaaS, our customers receive worldwide access to EPK Training Solutions learning applications.
Post-implementation, our platform experts are available to provide our customers with the technical support to maintain and evolve their solution. We'll also transfer knowledge to their IT department for continued management and improvement.