Today's manufacturers are faced with the pressure of finding faster and less expensive ways to bring new products to market, while meeting compliance regulations and ensuring employees, dealers and distributors have the knowledge to sell and support their products.
With increased competition, multiple options, and aggressive price positioning, customers will not tolerate sales associates that are uninformed on the features/benefits of manufacturers' products.
Superior customer service in retail & distribution channels can differentiate your products/services from that of your competitors... it is clearly an area where you have significant influence. A key to maximizing customer service with the consumer is to ensure that the sales associates are experts on the products they sell... your products.
EPK Training Solutions can provide your organization and Retail customers /distributors with an Electronic Product Knowledge (EPK) based training program that will deliver significant, measurable results to the bottom line of the retail organization and to yours.
The EPK Advantage Solution reduces the time that employees spend in training and improves productivity by proactively pushing training to employees based on assessments and job functions. And, for a global and often offline workforce, The EPK Advantage Solution provides functionality to keep these workers proficient at all times.